IMPORTANT
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy Wallet terms and conditions for access or usage of Udio Wallet issued by RBL through Udio Site/App.
Before you use your Udio Wallet – issued by RBL Bank, please read these TERMS & CONDITIONS carefully. By using the Udio Wallet – issued by RBL Bank & powered by Udio, you are accepting the Terms and Conditions set out below and will be bound by them. Unless the context requires otherwise the terms defined shall have the same meaning attributed to them herein or in the Udio user terms and conditions:
DEFINITIONS
“Udio Wallet issued by RBL Bank & powered by Transerv (also termed as Wallet ') means a semi closed prepaid payment instrument (in the form of a virtual Wallet). The Wallet shall function as a prepaid payment instrument, which will be issued by the Bank on Payioo Mobile Application and only be used on Payioo Moible Application to make payments for goods and services purchased from Merchants as specified on the Payioo Moible Application or for transfer of funds from one Walletholder’s Wallet to another Walletholder’s Wallet or for any such other reasons as mutually agreed from time to time.
“RBL Bank” or “Bank” or “RBL” shall mean the Ratnakar Bank Limited, a scheduled commercial bank and having its registered office at Shahupuri, Kolhapur- 416 001 and its authorized service provider/s or agent/s engaged for this program, who will issue the Wallet through the Payioo app.
“Voilapay Mobile Solutions Private Limited” shall mean Payioo , a private limited company incorporated in India under the Companies Act 2013 and having its registered and at G-5, Plot No.79,, Gyankhand-1, Indirapuram,, Ghaziabad - 201014, Uttar Pradesh, India, and corporate Office: NIET TBI, A-Block 5th Floor Plot No. -19, Knowledge Park-2 Greater Noida-201308, Uttar Pradesh, India who as the co-brand Partner will market & distribute the Wallet through its Payioo Moible Application to its customers or any other individuals for making payments to them OR collecting payments from them through the prepaid Card instruments.
“Udio” shall mean TranServ Private Limited, a private limited company formed under the Companies Act 1956 and having its registered office address at High Tech Plaza, Opposite Shanti Nagar bus stop, Mahakali caves road, Andheri (E), Mumbai 400093, who will provide the technology solutions for Wallets and manage its operations. TranServ will additionally provide “Udio Services” as defined in the scope of the agreement.
“Payioo Mobile Application” shall mean mobile application having the name Payioo , which are owned and operated by Voilapay Mobile Solutions Private Limited through which the Bank shall issue the Wallet and Payioo shall distribute the Wallet and enable obtaining instructions from Walletholder to credit funds in and / or utilize funds from the Wallet .
“Customers” shall mean persons transacting on the Payioo mobile application.
“Terms and Conditions” shall mean these wallet terms and conditions
"Transaction" means an online purchase of Products from Payioo Mobile Application site irrespective of whether payment for the Transaction is made using the Wallet or through any other method available at the Payioo Mobile Application.
“Walletholder” means the Customer of Udio who is enrolled in relation to Wallet Services has been issued a Wallet and is authorised to use the Wallet in accordance with the terms of these Terms and Conditions.
“Wallet Services” or “Services” shall mean the Wallet services as detailed under this Agreement.
“Udio Services” mean a group of functionalities offered to Wallet holders and as defined herein in this agreement.
“RBI” shall mean Reserve Bank of India
INTERPRETATIONS
All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation".
Words importing any gender include the other gender.
Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these terms.
These Terms and Conditions shall be read along with the Payioo User Terms and Conditions. In the event of any discrepancy/contradiction between the Wallet Terms and Conditions and the Payioo User Terms and Conditions, the Wallet Terms and Conditions shall prevail to the extent of such contradiction/discrepancy.
ISSUANCE OF WALLET
The Wallet will be issued by RBL Bank to Udio Customers on the request of the Customer and pursuant to the Customer making an application for registration of the Wallet and agreeing to these Terms and Conditions and other applicable terms and conditions in the manner prescribed by RBL Bank and Udio in this regard. Provided that the Customer has fulfilled the eligibility and KYC criteria and provided all relevant information and/or documentation request by Udio /RBL.
A Customer desirous of opening a Udio Wallet issued by RBL should apply to RBL using the Payioo Mobile Application or Merchant platforms as mentioned on the Payioo Mobile Application and accept the Wallet’s Terms and Conditions.
For new Customers, a Payioo Account registration and the Wallet registration will be conducted simultaneously.
RBL reserves the right to reject any application made for opening a Wallet without assigning any reason.
ELIGIBILITY AND WALLET REGISTRATION
The Services are available only to resident Indians who have attained the age of 18 years and are competent to contract in accordance with the Indian Contract Act, 1872. By accepting these Terms & Conditions You represent and warrant that you have the right, authority, and capacity to enter into these Terms and Conditions and to abide by all of the terms and conditions contained herein. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.
In order to register, create and use a Wallet, RBL may require that you submit certain personal information, including but not limited to your name, mobile phone number, e-mail address, etc. to Udio and RBL. You agree that the personal information you provide to RBL upon registration and at all other times will be true, accurate, current and complete. You agree to maintain and update this personal information to keep the personal information true, accurate, and complete. By signing up for the wallet you confirm that you are above 18 years of age.
You hereby authorize RBL and Udio , directly or through third parties, to make any inquiries that RBL may consider necessary to validate your identity and/or authenticate your identity and Wallet information. This may include asking you for further information and/or documentation about your account usage or identity, or requiring you to confirm identification by furnishing KYC documentation, ownership of your email address, telephone number or financial instruments, among others. This process is for internal verification purposes.
The collection, verification, audit and maintenance of correct and updated Walletholder information is a continuous process and RBL and Udio reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements.
RBL reserves the right to reject applications for its Wallet Services at any time if there are discrepancies in information and/or documentation provided by you or if the information/documentation provided by you is found to be incorrect or wrong. In addition, in such an event, RBL reserves the right to forfeit the balance therein.
SCOPE OF WALLET SERVICES
The Wallet may be reloaded as many number of times within the limits prescribed by Reserve Bank of India (“RBI”) and RBL in its discretion can assign a lower limit and/or frequency of reload as deemed appropriate. However, the Walletholder shall ensure that the total value of reloads during any given month does not exceed Rs. 10,000/-.in case of Non KYC customer and Rs. Rs. 100,000/- a month in case of KYC customer.
The said Wallet is valid for use only in India in Indian Rupees.
The Services or any Walletholder’s Wallet is not transferable.
The amount that can be deposited in the Wallet is governed by policies laid down by RBI. These involve monthly limits, transaction limits as well as balance limits on the Wallet.
The maximum monetary value that can be stored and utilized in a month in the Wallet is INR 10,000/- (Rupees ten thousand only).
These limitations stated herein above may be reviewed and modified at the discretion of RBL without prior intimation to the Walletholder.
The Walletholder shall be able to use the Wallet only to the extent of the amount loaded onto the Wallet.
The Wallet shall be activated subject to the desired amount being loaded on the Wallet.
The Walletholder or any other person permitted to load the Wallet may credit the Wallet through any of the methods prescribed from time to time (please see Clause 7)
The facility of online purchase of Products/Services as mentioned on the Payioo Mobile Application using Wallet, balance transfer from one Wallet to another, domestic Remittance facility to transfer funds to source or bank account transactions shall be available on the Wallet. Such functionalities can be added or modified at the sole discretion of the RBL.
No cash withdrawal is permissible on the Wallet
The Walletholder is permitted to maintain and operate only one Wallet. Any suspected non-conformity with this requirement shall be just cause for the suspension/ discontinuation of any/all Wallets associated with the Walletholder.
RBL may further as per its discretion introduce appropriate controls over the usage of the Wallet.
UDIO SERVICES
The Walletholder will have access to Udio Services which will be operated by Udio and every Walletholder will be registered for Udio Services once the Wallet is activated.
Walletholders can avail of the Udio services through the Wallet as defined in this agreement by accessing Udio Mobile Application through any of the channels made available by Udio.
Please refer to udioforyou.com for detailed terms and conditions governing Udio Services.
USAGE GUIDELINES
The Wallet may be used through Payioo Mobile Application , or third party platforms authorised by Udio and RBL.
The Walletholder shall at all times ensure that the Wallet credentials are kept safe and shall under no circumstances whatsoever allow the Wallet to be used by any other individual. The Walletholder shall be responsible for all facilities granted by RBL Bank and for all related charges and shall act in good faith in relation to all dealings with the Wallet and RBL Bank.
The Walletholder is responsible for the security of the Wallet and shall take all steps towards ensuring the safekeeping thereof. The Walletholder shall not disclose his/her/its password to anyone verbally or in writing nor record it elsewhere.
The Walletholder will be liable for all charges incurred on the Wallet until the Wallet is reported for closure. RBL and Udio shall not be liable for any hacking or unauthorized use of the Wallet and it shall be the sole responsibility of the Walletholder to ensure privacy and confidentiality of Wallet details. The Walletholder shall, within 48 hours, intimate to Udio and/or RBL of the occurrence of any fraud.
In case of any dispute relating to the time of reporting and/ or transaction/s made on the Wallet or any other matter in relation to the said Wallet, RBL Bank and Udio shall reserve the right to ascertain the time and/ or the authenticity of the disputed Transaction.
The Walletholder shall inform Udio and RBL Bank in writing within 15 days, if any irregularities or discrepancies exist in the Transactions/ particulars of the Wallet on any Statement / records that is made available to the Walletholder. If Udio or RBL Bank does not receive any information to the contrary within 15 days, it shall assume that the Statement and the transactions are correct. All records maintained by RBL Bank or Udio, in electronic or documentary form of the instructions of the Walletholder and such other details (including but not limited to payments made or received) pursuant to the Terms and conditions herein, shall as against the Walletholder, be deemed to be conclusive evidence of such instructions and such other details.
The Walletholder may only use the Services for Transactions with the approved Merchants using Payioo Services.
The Walletholder must ensure the availability of sufficient funds before executing any transaction from the Wallet.
The Walletholder shall intimate Udioand/or RBL about change in any information, including but not limited to change mobile number, email id, etc. within 1 (one) week along with such proof of change.
The Walletholder agrees to adhere to all applicable laws and all such regulations, guidelines and rules prescribed from time to time by RBL, Udio, RBI and any other regulatory body.
The Walletholder agrees that he will not use the Wallet for payment of any illegal/unlawful/unauthorized purchases/purposes.
The Walletholder understands that the Wallet is issued, loaded, withdrawn, terminated, closed down, suspended by RBL. Udio shall under no circumstance be liable for the same.
The Walletholder shall be bound to comply with the terms and conditions and all the policies stipulated by RBL Bank from time to time in relation to the Wallet . RBL Bank may, at its sole discretion, refuse to accept the application or to issue Wallet to the Walletholder.
The Walletholder shall not use the Services for any purpose that might be construed as contrary or repugnant to any applicable laws, regulations, guidelines, judicial dicta, Udio policies, RBL policies or public policy or for any purpose that might negatively prejudice the goodwill of Udio or RBL.
The Walletholder shall accept full responsibility for wrongful use of the Wallet and which is in contravention of these terms and conditions. The Walletholder shall indemnify RBL and/or Udio to make good any loss, damage, interest or any other financial charges that RBL or Udio may incur and or suffer whether directly or indirectly as a result of the Walletholder committing violations of these terms and conditions.
RBL reserves the absolute discretion and liberty to decline or honour the authorization request on the Wallet without assigning any reason thereto.
The Walletholder acknowledges and understands that the Services are linked to internet connection (and in case of Payioo mobile application – mobile phone connection) and RBL and Udio shall not be responsible for any loss or interruption of the Services,
The Walletholder acknowledge and understand that the information submitted by the Walletholder for availing the Services or information submitted while using the Services may be shared with third parties inter alia, to facilitate the provision of the Services.
RBL through Udio may request the Walletholder to submit additional KYC information/documents as part of ongoing monitoring and due diligence.
The walletholder understands that the Payioo terms and conditions shall be applicable to all transactions made through Payioo including wallet transactions. the walletholder understands and agrees to comply with all Payioo terms and conditions. the capitalized terms not defined herein shall have the meaning ascribed to them in the Payioo user terms and conditions.
RBL and Udio may at their sole discretion, utilize the services of external service providers/or agents and on such terms as required or necessary, in relation to its products/services.
DEPOSIT/LOAD WALLET
You can use multiple funding sources for depositing/loading money in the Wallet. These sources could be but not limited to Cash, Credit Cards, Debit Cards, Net Banking, and Transfer from another Wallet subject to the same being allowed for transaction on the Payioo Mobile Application
The Wallet may also be loaded by transfer of refund money of transactions made using Payioo Services (online payment gateways or loading of incentives such as cash back, gifts, etc. by Payioo or loading by third parties or corporate For gifts or incentives etc. or such other manner as is acceptable to RBL Bank and authorized by Udio.
Such funds shall be loaded on the Wallet after deduction of the applicable Charges/ Fees etc. payable by the Walletholder to RBL Bank or Udio, as applicable, for availing the said Wallet facility.
In order to manage risk, RBL may limit the funding sources available for your use to fund any particular transaction. For example, RBL may limit your funding sources for a particular transaction to debit cards or your net banking account.
Udio and RBL will monitor each deposit made into your Wallet to monitor high-risk & fraudulent transactions. If your deposit is classified as a high-risk transaction or is suspected of fraud, RBL will place a hold on the deposit and may ask you for more information on you and your funding source. Udio and/or RBL will conduct a review and according RBL will either clear or cancel the deposit. If the deposit is cleared, Udio will notify you and update your Wallet. Otherwise, RBL will cancel the deposit and the funds will be forfeited. The said funds will be refundable only to source account upon valid demand raised by holder of source account. Udio will notify you by email and/or in the account history tab of your Wallet if the deposit is canceled.
When you make a deposit, you are liable to RBL/Udio for the full amount of the deposit plus any fees, if the deposit is later invalidated for any reason. This means that, in addition to any other liability, you will be responsible for the amount of the deposit, plus applicable fees if you lose a claim or a chargeback, or if there is a reversal of the deposit. If the owner of the funding source of a deposit later disputes the deposit or files a claim for a chargeback, the debit or credit card issuer or the originating bank, or RBL/Udio, will determine whether the dispute is valid and to whom payment is due. You agree to allow RBL/Udio to recover any amounts due to RBL/Udio by debiting your Wallet balance. If there are insufficient funds in your account to cover your liability, you agree to reimburse Udio/RBL through other means. If Udio/RBL is unable to recover the funds from your primary funding source, Udio and RBL may attempt to contact you and/or recover the funds from your alternate funding sources, or may take other legal actions to collect the amount due, to the extent allowed by applicable law. In addition, RBL/Udio may suspend or terminate your Wallet.
PAYMENT USING WALLET
Walletholders can choose to use the funds available in their Wallet to use for Payioo Services.
If the Walletholder is unsatisfied with the service provided by the Payioo excluding wallet transactions or hasn’t received services promised by Payioo then the Walletholder can raise a dispute with Payioo .The dispute will be governed by the Payioo terms and conditions.
The Walletholder may also partially pay for the services offered by Payioo from its Wallet and pay the remaining amount using other payment mechanism such as debit card, credit card, netbanking, etc provided by Payioo . The usage of other payment mechanisms provided by Payioo shall be governed by Payioo terms and conditions.
WITHDRAWING/TRANSFER FUNDS AVAILABLE IN WALLET
Walletholder can choose to withdraw the funds available in his Wallet to the source from which the payment loading originating or to a linked bank account.
In the event that RBL are unable to transfer the funds back to source or to bank account, RBL will transfer the funds to your bank account by way of NEFT.
Udio/RBL reserves the right to delay withdrawals while screening for risk, or request you provide additional information to verify your identity and may limit the amount you can withdraw until the information is verified.
Any withdrawal found to be suspicious will be held back and reversed into Wallet. The Wallet will also be suspended for operations and no transactions will be possible pending an investigation. A notification will be given to you if you are the subject of an investigation. If you are able to provide a justification for the withdrawal to the satisfaction of RBL/Udio, your account will be removed from suspension and you would be free to transact using your Wallet.
In the case of no information being provided by you for a suspended Wallet – the Wallet will continue to be suspended till its validity and the amount will be forfeited as required by RBI.
SUSPENSION OR DISCONTINUANCE OF SERVICES
11.1 RBL reserves the right to suspend/discontinue the Services at any time, for any cause, including, but not limited, to the following;
for any suspected discrepancy in the particular(s), online application, documentation provided by the Walletholder;
suspected or potential fraud;
sabotage, willful destruction, threat to national security or for any other force majeure reasons etc.;
if the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons;
if the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;
for any suspected violation of the rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of the terms and conditions mentioned in herein;
if RBL believes, in its reasonable opinion, that cessation/ suspension is necessary.
CLOSURE OR TERMINATION OF WALLET
Walletholder has the option to close the Wallet at any time. The closure of such Wallet may be communicated to Udio/RBL over email or call
All the Wallets including multiple Wallets if any will be terminated basis the written request as communication through channels mentioned above. Termination will be effective after payment of all amounts outstanding on the Wallet. No annual, joining or renewal fees shall be refunded on a pro-rata basis.
RBL Bank may also restrict, terminate or suspend the use of Wallet at any time without prior notice if Bank reasonably believes it necessary for business or security reasons. The Wallet must not be used after these Terms and Condition send or while use of Wallet is suspended.
RBL Bank shall, upon adequate verification, block/suspend/close the Wallet and terminate all facilities in relation thereto during working hours on a working day following the receipt of such intimation and shall not be liable for any inconvenience caused to the Walletholder in this regard.
There is no expiry date for the Wallet. However, any value in a Wallet must be utilized: (a) within 6 (six) months from the date of the last Transaction or (b) within 6 (six) months from the date of activation of the Wallet; whichever is later.
Any value in and Wallet which is not utilized or withdrawn in the aforesaid manner may stand forfeited at the discretion of RBL. There may be a dormancy penalty that is charged on such unutilized wallets, the details of which have been mentioned at the end of this document, and the amount of which is decided by RBL and TranServ. Udio/RBL will send advance communication within the preceding thirty (30) day period to Walletholder before any forfeiture of outstanding amount in the Wallet by SMS at the mobile number and/or email id which is provided for use of the Services. It is the responsibility of the Walletholder to ensure that the information provided by the Walletholder including the email id and the mobile number is updated at all times.
In addition, RBL or Udio may, at any time, with or without notice, at its absolute discretion, terminate the Wallet. RBL or Udio may also restrict or suspend the use of Wallet at any time without prior notice if Bank reasonably believes it necessary for business or security reasons.
WALLETHOLDER’S OTHER OBLIGATIONS & COVENANTS
Walletholder will be liable for all Transactions and for the related charges.
Walletholder accepts that at his request and risk RBL/Udio has agreed to provide him the Wallet & accepts full responsibility for all Transactions recorded by use of his Wallet.
An instruction given by means of the Wallet shall be irrevocable.
Walletholder shall, in all circumstances, accept full responsibility for the use of the Wallet, whether or not processed with his knowledge or his authority, expressed or implied.
Walletholder irrevocably authorizes RBL/Udio to debit the amounts utilized by using the Wallet for Transactions from his Wallet.
Walletholder should hold RBL/Udio indemnified and harmless for its actions in good faith and in the normal course of business based on Transactions.
RBL/Udio will employ its best efforts in carrying out the Transactions but will not incur any liability either to the Walletholder or any other person for any reason whatsoever including for its delay or inability to carry out a Transaction or an instruction.
RBL/Payioo reserves the right at any time to charge the Walletholder any fees/ charges for the transactions carried out by using your Wallet. Details of applicable fees and charges can be obtained from Udio Site and are subject to change from time to time.
Any government charges, or debits, or tax payable as a result of the use of Wallet shall be Walletholder’s responsibility.
Amounts due and payable by Walletholder, if not paid separately shall be recovered by RBL from the funds available in the Wallet Amount.
RBL/Udio may at its sole discretion withdraw or suspend any Wallet or amend any of its features without notice to the Walletholder.
RBL/Udio shall have discretion to not allow the Walletholder to carry out a transaction where it has reason to believe that the use of Wallet is not authorized or the Transaction appears not genuine or unclear or such as to raise a doubt.
RBL/Udio, at their discretion, reserves the right to either temporarily or permanently withdraw the privileges on the instrument and/or cancel the instrument at any time without giving any notice or assigning any reason thereof. In case of temporary withdrawal, the privileges may be reinstated by RBL/Payioo as deemed fit.
INDEMNITY AND LIMITATION OF LIABILITY
In consideration of RBL and Udio providing the Walletholder with the facility of the Wallet, the Walletholder hereby agrees to indemnify and keep RBL and Udio indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses whatsoever which RBL or Udio may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of directly or indirectly providing the Walletholder the said facility of the Wallet or by reason of RBL Bank's or Udio’s acting in good faith and taking or refusing to take or omitting to take action on the Walletholder's instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Walletholder; breach or noncompliance of the rules/ terms and conditions relating to the Wallet or fraud or dishonesty relating to any transaction by the Walletholder.
Without prejudice to the foregoing, RBL Bank and Udio shall be under no liability whatsoever to the Walletholder in respect of any loss or damage arising directly or indirectly out of:
The refusal to honor or to accept the Wallet;
The malfunction of any computer/POS terminal;
Effecting transaction instructions other than by a Walletholder;
Handing over of the Wallet credentials by the Walletholder;
The exercise by RBL Bank of its right to demand and procure the surrender of the Wallet prior to the expiry, whether such demand and surrender is made and/ or procured by RBL Bank or by any person or computer terminal.
The exercise by RBL Bank of its right to terminate any Wallet;
Any injury to the credit, character and reputation of the Walletholder alleged to have been caused by the repossession of the Wallet and/ or, any request for its return or the refusal of any merchant establishment to honor or accept the Wallet;
Any misstatement, misrepresentation, error or omission in any details disclosed by RBL Bank or Udio except as otherwise required by law.
If RBL Bank or Udio receives any process, summons, order injunction, execution distrait, levy, lien, information or notice which RBL Bank or Udio in good faith believes/ calls into question the Walletholder's ability, or the ability of someone purporting to be authorized by the Walletholder, to transact on the Wallet, RBL Bank may, at its option and without liability to the Walletholder or such other person, decline to allow the Walletholder to obtain any portion of his funds, or may pay such funds over to an appropriate authority and take any other steps required by applicable law. RBL Bank reserves the right to deduct from the balance available on the Wallet, a service charge and any expenses it incurs, including without limitation legal fees, due to legal action involving the Walletholder's Wallet;
In the event a demand or claim for settlement of outstanding dues from the Walletholder is made, either by RBL Bank or Udio or any person acting on behalf of RBL Bank, the Walletholder agrees and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial to or reflecting upon the character of the Walletholder, in any manner.
14.3 In addition, Udio’s liability shall be limited in accordance with the Udio terms and conditions including any disclaimers or limitation of liability provided therein.
DISCLAIMER
The Services are provided on an "as is" and "as available" basis. Use of the Service is at your own risk. To the maximum extent permitted by applicable law, the Services is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from RBL or Udio or through the Services will create any warranty not expressly stated herein. Without limiting the foregoing, neither RBL nor Udio, warrant that the content is accurate, reliable or correct; that the Services will meet your requirements; that the Services will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Services is free of viruses or other harmful components. Neither RBL nor Udio will be liable for any loss or damage whatsoever or howsoever caused or arising, directly or indirectly, including without limitation, as a result of loss of data; interruption or stoppage of access to and/or use of the Services; interruption or stoppage Payioo App; non-availability of connectivity links/hyperlinks.
Any content downloaded or otherwise obtained through the use of the Services is downloaded at your own risk, and you will be solely responsible for any damage to your property or loss of data that results from such download.
The Services are controlled and operated from and in India. RBL and/or Udio makes no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable Indian laws, rules, regulations, guidelines including but not limited to export and import regulations and RBI regulations. You may not use the Service if you are a resident of a country embargoed by the India, or are a foreign person or entity blocked or denied by the Indian government. Unless otherwise explicitly stated, all materials found on the Services are solely directed to individuals, companies, or other entities located in India.
RBL/ Udio’s sole obligation and your sole and exclusive remedy in the event of interruption in Services or loss of use and/or access to Services, will be to use all reasonable endeavors to restore the Services and/or access as soon as reasonably possible. In no event will Udio be liable for issuance, termination, expiry, suspension, loading/deposits, withdrawing, transfer of funds to or from the Wallet.
ADDITION/ WITHDRAWAL OF FACILITIES
RBL Bank or Payioo may, at their discretion, make available to the Walletholder more services on the Wallet, POS Terminals, Internet or other wise and/ or other devices through shared networks for the Walletholder's convenience and use. All fees and charges related to Transactions done by the Walletholder at these devices as determined by RBL Bank/TranServ from time to time will be recovered by a debit to the balance available on the Wallet. The Walletholder understands and agrees that the shared networks may provide different functionalities and service offerings and different charges for different services. RBL Bank shall also, in its sole discretion, at any time, without notice to the Walletholder, be entitled to withdraw, discontinue, cancel, suspend/ or terminate the facility to use the Wallet and/ or services related to it, at POS Terminal/ Internet/ other devices within India and shall not be liable to the Walletholder for any loss or damage suffered by him resulting in any way from such withdrawal, discontinuance, cancellation, suspension or termination.
RBL Bank and Udio reserves the right to change these terms and conditions and reserves the right to modify the fees applicable to the Wallet at any time. The most current version will always appear at the Payioo Mobile Application
DISCLOSURE OF INFORMATION AND INTELLECTUAL PROPERTY RIGHTS
RBL Bank reserves the right to disclose the Walletholder’s information to any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government. The Walletholder hereby consents to sharing of their information with service providers or agencies or partners for providing services in relation to the Wallet.
Any information relating to the Walletholder is generally used to provide the Services, improve the Services and otherwise for a detailed overview of what kind of information that Udio or RBL collects, stores, uses, shares, please go through the privacy policy available on the company’s website.
Udio and RBL may use the Walletholder information/data to market, advertise and notify the Walletholder of various Udio/RBL offerings. The Walletholder fully understands that due to use of Payioo Services through Payioo Services , Udio/RBL may create or generate database in respect of such Walletholder. All rights and ownership with respect to such database shall vest with Udio/RBL.
The user interfaces, graphics, logos, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Service provided by Udio or RBL are protected by copyright, designs, patent, and trademark laws, international conventions and other applicable intellectual property and proprietary rights of either Udio, RBL or third parties authorized by RBL or Udio.
Nothing contained herein shall authorize the Walletholder to use, apply, invade or in any manner exploit or infringe the intellectual property rights of RBL and / or Udio, and the usage of the same shall be in compliance with these Terms and Conditions and such approval and policies as may be notified from time to time. In addition, Walletholder undertakes not to infringe the intellectual property rights of any third party.
The Walletholder undertakes not to infringe the intellectual property rights of RBL and/or Udio respectively, whether directly or indirectly through any third party. The Walletholder warrants that it shall only use the Payioo Services, Site and Software Application and the Services of RBL and/or Udio for the purposes of these Terms and Conditions. Walletholder or any other person empowered by the Walletholder shall not use the Payioo Moible Application and Software Application and the services/software RBL/or Udio in any form whatsoever, so as to:
design, realize, distribute or market a similar or equivalent software program;
adapt, modify, transform or rearrange the Udio and RBL software applications and Payioo Moible Application for any reason whatsoever, including for the purpose, among other things, of creating a new software program or a derivative software program;
allow unauthorized use of or access to the Udio and RBL software applications and Payioo Moible Application
disassemble, reverse engineer, decompile, decode or attempt to decode the Udioand RBL software applications and Payioo Moible Application
allow the Udio and RBL software applications and Payioo Moible Application to be disassembled, reverse engineered, decompiled or decoded; and/or
in any way override or break down any protection system integrated into the Udio and RBL software applications and Payioo Moible Application
DISPUTES
These Terms and Conditions will be governed by and be construed in accordance with the laws of India. All disputes are subject to the exclusive jurisdiction of the Courts in Mumbai, irrespective of whether any other Court may have concurrent jurisdiction in the matter. The Walletholder shall be liable for all costs associated with resolution of the dispute, legal expenses and decretal amounts with interest, should it become necessary to refer the matter to any agent or where legal resources for enforcement of rights of RBL Bank in this regard.
COMMUNICATION
Any communication from RBL or Udio and Payioo to the Walletholders will be deemed to be completed within 7 days of sending such a communication to the most recent mailing address or Email ID or mobile number available with RBL Bank
Walletholders can contact Udio or RBL Bank at Ping@udio.in for Payioo support@payioo.com.
FEES AND CHARGES
All fees and charges related to Wallet, as determined by RBL Bank will be recovered by a debit to the Wallet or through other means as available and applicable. The fees are not refundable. Any government charges, duty or debits, or tax payable as a result of the use of the Wallet shall be the Walletholder's responsibility and if imposed upon RBL Bank (either directly or indirectly), RBL Bank shall debit such charges, duty or tax against the Wallet.
Wallet Fees or charges applicable to Wallet are subject to change from time to time at the sole discretion of RBL Bank and Udio.
Details of the currently applicable fees and charges as stipulated by RBL Bank will be displayed on the website https://www.payioo.com/or communicated from time to time.
Fees Schedule (with effect from 1 December 2014)
Particulars Amount
Wallet Issuance fee Rs. Zero
Annual Maintenance Fee Rs. Zero
Balance Enquiry Rs. Zero
Service Tax Unless explicitly stated in this Schedule of Charges, Service Tax as may be applicable from time to time on all fees, surcharge and other charges will be levied to the Walletholder.
Dormancy Fee for inactivity Rs. 50/- (Fifty Rupees Only) for every six months of zero activity on the wallet and no sign-in
Applicable service tax will be levied on the aforementioned charges. Above mentioned fees will be applicable till further notice
RBL Bank/Udio may choose to waive / alter certain fee by communicating the same to the Walletholder on a case to case basis.